Medical Administrative Assistant at Placid Health Limited – Fully Remote Role
Placid Health Limited is recruiting a Medical Administrative Assistant for a fully remote full-time position open to candidates in Nigeria. The role supports patient communication, appointment coordination, electronic health records and insurance-related tasks within a mental health service setting. Starting salary is ₦150,000 per month (range ₦150,000 – ₦200,000). Application deadline is 22 September 2026.
Job Snapshot
- Position: Medical Administrative Assistant
- Employer: Placid Health Limited (also referenced with Neuron Psychiatry PLLC / Neuron Psychiatry)
- Location: Fully remote (Nigeria)
- Employment type: Full-time
- Salary: Starting ₦150,000 per month (range ₦150,000 – ₦200,000)
- Schedule: Monday–Friday with alternating Saturdays. Possible shifts 7:00 PM – 4:00 AM or 4:00 PM – 1:00 AM Nigerian Time (one-hour paid break included)
- Deadline: 22 September 2026
- How to apply: Email documents to admin@myplacidhealth.com with subject “Application – Medical Administrative Assistant”
About the Employer
Placid Health Limited is described as a start-up, digitally driven mental health company focused on accessible, evidence-based psychotherapy and medication management services across Nigeria. The listing also refers to Neuron Psychiatry PLLC as a growing healthcare organisation committed to accessible, patient-centred psychiatric and behavioural healthcare that uses technology and efficient administrative processes.
Key Responsibilities
The role centres on administrative support for clinical operations. Main duties include:
- Handling incoming and outgoing calls professionally, serving as the first point of contact, answering patient questions, directing clinical queries and documenting communications.
- Scheduling, confirming, rescheduling and cancelling appointments; following up on upcoming appointments; monitoring schedules for conflicts and ensuring proper documentation.
- Entering and maintaining accurate patient information in the Electronic Health Record (EHR); uploading and organising patient documents; assisting with medical records and following confidentiality procedures.
- Assisting with insurance verification, prior authorisation, insurance follow-up, claims-related tasks and communication with pharmacies, laboratories and other healthcare organisations.
- Monitoring and responding to emails and organisational channels; drafting professional correspondence; escalating urgent or clinically significant matters.
- Coordinating with psychiatrists, nurse practitioners, clinical and administrative staff; participating in meetings, training and check-ins; assisting with special projects.
- Maintaining strict confidentiality of patient and organisational information, handling Protected Health Information (PHI) appropriately and following HIPAA requirements and company policies while working remotely.
Requirements and Qualifications
- BA/BSc/HND
- 2–5 years experience; minimum of 2–3 years post-NYSC experience is an added advantage
- Excellent verbal and written communication skills, strong telephone etiquette and patient/customer service skills
- Strong organisational and time-management abilities, attention to detail and accuracy
- Ability to work independently with minimal supervision and prioritise multiple tasks in a fast-paced healthcare environment
- High level of professionalism, reliability and accountability
- Previous experience in healthcare administration, medical office administration or a similar role is an added advantage
- Experience working with Electronic Health Record (EHR) systems is preferred
- Proficiency with Microsoft Office, Google Workspace, email and other digital communication tools; ability to learn new healthcare software quickly
- Reliable high-speed internet connection, reliable computer and phone equipment, and a quiet professional home working environment
- Ability to maintain confidentiality while working remotely
- Three professional references
Preferred profile includes experience with medical scheduling, insurance verification, prior authorisation or medical records; familiarity with U.S. healthcare administrative processes; excellent spoken and written English; ability to work during U.S. business/clinical hours; calm, courteous and professional approach; strong reliability and consistent availability during scheduled hours.
Documents Required and How to Apply
Submit the following by email:
- Updated CV/Resume
- Cover Letter
- Three professional references
Send to admin@myplacidhealth.com. Use the subject line: Application – Medical Administrative Assistant. Only shortlisted candidates will be contacted.
Work Schedule and Remote Expectations
The schedule is Monday–Friday with alternating Saturdays. Possible shifts are 7:00 PM – 4:00 AM or 4:00 PM – 1:00 AM Nigerian Time, including a one-hour paid break. Employees are expected to:
- Remain available and responsive throughout scheduled working hours
- Work from an appropriate, quiet and professional workspace
- Be able to turn on their camera when requested
- Maintain reliable internet, phone and computer equipment
- Remain accessible through designated communication channels
- Not routinely leave the workstation for extended periods without authorisation
- Not use scheduled work hours to perform work for another employer
- Attend required meetings, training sessions and supervisory check-ins
- Promptly notify management of any technical or other issue that may prevent performance of duties
- Maintain confidentiality and security of all patient and company information
Undivided professional availability is required during scheduled shifts.
AlertNaija247 Guidance
What the company does
From the listing, Placid Health Limited operates as a digitally driven mental health provider offering psychotherapy and medication management across Nigeria. The associated reference to Neuron Psychiatry points to a focus on psychiatric and behavioural healthcare delivered with technology and structured administrative processes. This places the employer in the growing private digital mental-health space serving individuals, families and corporate clients.
What the role involves day to day
A typical shift is likely to involve answering and logging patient calls, managing appointment calendars across time zones, updating records in the EHR, following up on insurance or prior-authorisation requests, responding to emails, and coordinating with clinical staff. Because the shifts fall in Nigerian evening and night hours, the work aligns with U.S. clinical hours. Accuracy, clear documentation and consistent availability matter more than speed alone.
Skills and mistakes that matter most for this role
The strongest signals for this position are precise communication under phone pressure, accurate data entry in an EHR, and reliable handling of insurance-related follow-ups. Common weak points include vague CV descriptions of administrative duties, missing evidence of confidentiality practice, or failure to address the night-shift requirement.
- On your CV, list any medical scheduling, insurance verification, prior-authorisation or records work with concrete examples rather than generic “administrative support.”
- Mention tools you have used (Microsoft Office, Google Workspace, any EHR system) and note your ability to learn new software quickly.
- In the cover letter, state clearly that you can work the stated Nigerian evening/night shifts and maintain a quiet, professional home workspace with reliable internet.
- Prepare three professional references who can speak to reliability, telephone etiquette and attention to detail.
- If you have limited healthcare experience, highlight transferable customer-service or records work and show willingness to learn U.S. healthcare administrative processes.
You can build or refresh a clean CV with the free CV Builder and draft a tailored letter using the Cover Letter Generator before finalising your own wording.
Who this role suits and who may find it difficult
The position suits organised candidates with strong spoken English, solid computer literacy and the ability to work independently during evening and night hours. People who already have medical-office or customer-service experience, or who are comfortable with remote work discipline, are better positioned. It may be harder for those who cannot commit to undivided availability during the stated shifts, who lack a quiet professional workspace, or who struggle with detailed documentation and confidentiality rules.
One useful self-check before applying: Can I reliably work the full evening or night shift from a quiet space with stable internet and without other commitments during those hours?
Practical Nigerian context
Because the role is fully remote, applicants may want to confirm that their home internet and power backup are stable enough for continuous evening and night work. The hiring process is email-based; shortlisted candidates only will be contacted. Applicants may want to keep copies of the sent email and attachments for their own records.
Scam warning
Never pay any fee to apply or to “secure” a job. Check that the application email address matches the official domain used by the employer (admin@myplacidhealth.com). Legitimate employers do not request payment for application processing.
Application deadline: 22 September 2026. Only shortlisted candidates will be contacted.