Prepare Your Papers First: Customer Care Representative Opening at Smart Grace Business Enterprise (Lagos)
Posted for AlertNaija247 readers • Entry-level / Internship & Graduate • ₦70,000 – ₦150,000 negotiable + commission
Before you open the application form, get your documents and CV points in order. Smart Grace Business Enterprise is hiring a Customer Care Representative in Lagos through Jobberman. The role is tagged Internship & Graduate, accepts candidates with no experience or less than one year, and lists working hours of 8 to 5. Salary is stated as ₦70,000 – ₦150,000 (negotiable) plus commission. An application deadline is not specified in the available job information, so early action is wise.
What to Prepare Before You Apply
Gather these items now so the Jobberman process is smooth:
- Updated CV – Keep it to one or two pages. Lead with a short professional summary that mentions customer-facing communication, any order or complaint handling (even informal), and computer comfort. List education clearly (SSCE/WAEC/NECO first, then OND if you have it). Add any retail, volunteer, or phone-based experience under a “Relevant Experience” heading even if it was not paid full-time work.
- Educational certificates – Clear PDF scans of your high school diploma / SSCE / WAEC / NECO (or equivalent) and your OND if available. Name the files simply (e.g. YourName_SSCE.pdf).
- Recent passport photograph – Digital copy is usually sufficient for the online application.
- Active phone number and email – Use an address you check daily; recruiters often reply through the Jobberman platform and email.
- Short note or cover message – Two or three sentences explaining why customer care interests you and how you stay calm when handling difficult conversations. Keep it ready to paste if the form has a free-text field.
Make sure your Jobberman profile photo is clear and professional and that your education and skills sections match the CV exactly.
Job Details
Employer: Smart Grace Business Enterprise
Location: Lagos, Nigeria
Job level: Internship & Graduate
Experience required: No experience / Less than 1 year
Minimum qualification (as listed): OND (the requirements section also states “High school diploma, general education degree, or equivalent” – prepare both documents)
Language: English
Working hours: 8 to 5
Salary: ₦70,000 – ₦150,000 (Negotiable) + Commission
Application deadline: Not specified in the available job information
Core responsibilities (taken directly from the listing):
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Processing orders, modifications, and escalating complaints when necessary
Requirements (as stated):
- High school diploma, general education degree, or equivalent
- Comfortable using computers and tech savvy
- English language proficiency
The day-to-day work, based only on the listed responsibilities, will centre on receiving and answering customer messages or calls, processing order changes, calming and resolving complaints, and escalating issues that fall outside your authority. You will need to stay polite and clear across whatever channels the company uses (phone, chat, email or others).
How to Apply
Applications are accepted only through the official Jobberman listing. You will need a free Jobberman account (login or sign-up).
Direct listing URL: https://www.jobberman.com/listings/customers-care-representative-wrk8dm
Steps:
- Click the button above or open the listing link.
- Log in to your Jobberman account or create one if you do not have one.
- Complete or update your profile (education, skills, contact details).
- Submit the application for the Customers Care Representative role at Smart Grace Business Enterprise.
- Monitor your email and Jobberman dashboard for any messages.
AlertNaija247 Guidance
Role-specific CV and interview tips
- On your CV, turn any past customer interaction into a short result statement: “Handled daily customer questions and order changes for a small shop, keeping response times under 10 minutes.”
- Prepare one clear example of a time you stayed calm while someone was upset. Interviewers for this role almost always ask for it.
- Mention specific computer tools you already use (WhatsApp Business, basic Excel, email, any chat platform). The listing asks for tech-savvy candidates.
- Practise speaking at a steady pace and with a warm tone; customer-care interviews often test how you sound under light pressure.
- If you only have SSCE and no OND, still apply but make the communication and computer sections of your CV especially strong.
What the day-to-day work likely involves
From the stated responsibilities: answering inquiries promptly, talking to customers on different channels, processing order modifications, acknowledging complaints, and escalating cases that need higher attention while keeping a positive and professional attitude throughout.
Scam reminder
Never pay any fee to apply or to “secure” the job. Confirm that the application link takes you to the official jobberman.com domain before you enter personal information.
Nigerian context note
Applicants in Nigeria may want to keep both their SSCE/WAEC (or NECO) certificate and any OND certificate ready in clear PDF scans, because the listing mentions both a high-school diploma requirement and an OND minimum in different sections; many Lagos-based recruiters view applications first on mobile and expect neat, named files (e.g. “YourName_SSCE.pdf”).
Important: Always confirm opportunity details on the official Jobberman listing before applying. AlertNaija247 does not charge applicants and has not contacted or verified the employer beyond the publicly available listing information.