Customer Care Representative at Smart Grace Business Enterprise – Lagos
Entry-level / Graduate opportunity with negotiable salary + commission
Are you looking for a customer-facing role in Lagos that welcomes candidates with little or no prior experience? Smart Grace Business Enterprise is currently hiring a Customer Care Representative. This position focuses on handling customer queries, processing orders, and resolving complaints across different communication channels. The role is listed under Internship & Graduate level and offers a salary range of ₦70,000 – ₦150,000 (negotiable) plus commission.
This AlertNaija247 guide breaks down the opportunity in clear, practical language so you can quickly decide if it matches your background and prepare a strong application. All details below are based on the verified job information available at the time of writing. Where a detail is not stated, it is clearly marked as “Not specified in the available job information.”
Job Quick Look
- Job Title: Customers Care Representative (Customer Care Representative)
- Company: Smart Grace Business Enterprise
- Location: Lagos, Nigeria
- Job Type / Level: Internship & Graduate
- Experience: No experience / Less than 1 year
- Minimum Qualification (as listed): OND (note: requirements also mention High School Diploma or equivalent)
- Language: English
- Working Hours: 8 to 5
- Salary: ₦70,000 – ₦150,000 (Negotiable) + Commission
- Application Deadline: Not specified in the available job information
- How to Apply: Through Jobberman account (login or sign-up)
What This Job Is About
A Customer Care Representative is the person customers speak to when they have questions, need help with an order, or want to make a complaint. In this role at Smart Grace Business Enterprise, your main work will centre on managing customer queries and complaints. You will also process orders and modifications and escalate issues that need higher-level attention. Communication will happen across a number of channels (for example phone, email, chat, or other platforms the company uses).
The job summary describes the core focus clearly: handling inquiries and complaints, processing order-related requests, and making sure customers receive timely, professional responses. Because the position is tagged as Internship & Graduate with “No Experience / Less than 1 year,” it is positioned as an entry point for people who are just starting their careers or who have limited formal work history in customer service.
Working hours are listed as 8 to 5. This usually means a standard daytime schedule, Monday to Friday, though the exact days of the week are not further detailed in the available information. The role requires a positive, empathetic, and professional attitude at all times — traits that matter a great deal in any customer-facing job in Nigeria’s competitive service environment.
In simple terms, if you enjoy talking to people, solving problems, and staying calm when customers are upset, this type of role can be a solid starting point. Many people use customer care positions to build communication skills, learn about sales processes, and later move into more specialised roles in sales, operations, or client management.
Who Can Apply / Do You Qualify?
This opportunity is open to candidates who meet the stated minimum requirements and are based in or can work in Lagos. Below is a clear breakdown of the eligibility points taken from the job listing.
Qualification
The job summary lists Min Qualification: OND. However, under the Requirements section, the listing states: “High school diploma, general education degree, or equivalent” (this line appears twice). OND is a higher qualification than SSCE/WAEC in the Nigerian system, so the safer interpretation is that candidates with at least a High School Diploma (SSCE or equivalent) may be considered, while an OND would also meet or exceed the minimum. Always prepare documents for the highest qualification you hold.
If you only have SSCE and no OND, you can still apply, but be ready to show strong communication skills and computer comfort to compensate.
Experience
Experience Level is listed as Internship & Graduate and Experience Length as No Experience / Less than 1 year. This means fresh graduates, National Diploma holders, and people with little or no formal customer service experience are welcome to apply. Any previous part-time, volunteer, or retail experience that involved dealing with people is useful to mention, even if it was not a full-time job.
Location & Language
Applicant Location is specified as Lagos, Nigeria. You should be able to work in Lagos. The language requirement is English. Strong spoken and written English is important because you will communicate with customers through various channels.
Key Personal Traits
The responsibilities emphasise maintaining a positive, empathetic, and professional attitude at all times, responding promptly, and acknowledging and resolving complaints. If you are naturally patient, clear in your speech, and able to stay calm under pressure, you already possess some of the most important qualities for this role.
Key Requirements
Here is a clean list of the requirements exactly as stated in the job information, plus a short explanation of what each one means in practice for Nigerian applicants:
- High school diploma, general education degree, or equivalent — This usually means SSCE/WAEC, NECO, GCE, or any recognised secondary school certificate. Keep both original and photocopies ready.
- Comfortable using computers and tech savvy — You should be able to use basic computer functions without constant help. This typically includes typing, using email, browsing the internet, and handling simple software or chat platforms. If you have used Microsoft Office (Word, Excel) or any CRM/chat tools before, highlight that.
- English language proficiency — You will need to speak and write clearly in English when dealing with customers.
- Positive, empathetic and professional attitude — This is listed under responsibilities but functions as a core requirement. Employers look for people who can remain polite even when customers are frustrated.
Note again the slight difference between the “Min Qualification: OND” in the summary and the “High school diploma…” in the requirements section. Prepare documentation for both your secondary school certificate and any OND or higher qualification you hold.
What You Should Prepare
Even though the official listing does not give a long list of required documents, successful applicants for similar roles in Lagos usually prepare the following items in advance. These are practical recommendations from AlertNaija247, not official company instructions:
- An updated CV (Curriculum Vitae) that clearly shows your contact details, education, any work or volunteer experience, and computer skills.
- A short, well-written cover letter or application note explaining why you are interested in customer care work and what strengths you bring (especially communication and patience).
- Scanned or clear photocopies of your educational certificates (SSCE/WAEC/NECO and OND if available).
- A recent passport photograph (digital copy is usually fine for online applications).
- Any reference letters or contact details of previous supervisors if you have them (not compulsory for entry-level roles but helpful).
- A reliable phone number and email address that you check daily.
Make sure your CV is free of spelling errors and is easy to read on a phone screen. Many recruiters first view applications on mobile devices.
Salary & Benefits
The salary is stated as NGN 70,000 – 150,000 Negotiable Plus Commission.
This means the basic monthly pay can fall anywhere within that range and is open to negotiation depending on your interview performance and any relevant experience you bring. In addition to the basic salary, there is a commission component. Commission is usually tied to performance — for example, number of successful resolutions, sales generated through customer interactions, or targets met. The exact commission structure is not detailed in the available job information.
Other benefits such as health insurance, transport allowance, meal subsidy, or pension contributions are not specified in the available job information. During the interview or offer stage, you may politely ask about the full compensation package so you can make an informed decision.
For context, many entry-level customer service roles in Lagos currently fall within or near this salary band, especially when commission is added. The upper end of the range (closer to ₦150,000) is more likely if you demonstrate strong communication skills and previous relevant exposure.
Location & Work Arrangement
The position is based in Lagos, Nigeria. The listing does not specify a particular area of Lagos (for example Ikeja, Lekki, or Mainland). Working hours are given as 8 to 5 under the Internship & Graduate category.
There is no mention of remote work, hybrid arrangement, or work-from-home options. The role appears to be office-based or on-site, as is common for most customer care positions that require real-time handling of customer channels. Confirm the exact work location and daily schedule during the recruitment process if you are shortlisted.
If you live far from the eventual office, factor in transportation time and cost when deciding whether the role is practical for you.
Important Deadline
An application deadline is not specified in the available job information. When a closing date is not stated, the safest approach is to apply as early as possible. Popular entry-level roles in Lagos can attract many applications within a short period, and recruiters often begin shortlisting before the formal closing date (if one exists).
Before You Apply – Practical Checks
Take a few minutes to review these points so your application is stronger and safer:
- Confirm that you can work in Lagos and are available during standard 8-to-5 hours.
- Update your Jobberman profile with a clear photo, accurate education details, and a professional summary.
- Prepare a short explanation of any customer-related experience you have — even if it was informal (helping customers in a shop, handling family business inquiries, etc.).
- Practise speaking clearly and calmly. Customer care interviews often test how you sound under pressure.
- Never pay any money to “secure” the job or to process your application. Legitimate recruiters do not ask applicants for fees.
- Read the job details again carefully so you can answer questions about the responsibilities during an interview.
How to Apply
Applications are accepted through the Jobberman platform. You will need to log in to an existing Jobberman account or create a new one if you do not already have one. The process is straightforward and free.
Follow these steps:
- Click the official application button below (or use the direct application link provided).
- If you already have a Jobberman account, log in with your email and password.
- If you do not have an account, choose the Sign Up option. You can register with your email or use Google / LinkedIn options where available.
- Complete any required profile fields (education, experience, skills) accurately.
- Submit your application for the Customer Care Representative role at Smart Grace Business Enterprise.
- After submission, check your email and Jobberman dashboard regularly for messages from the employer or the platform.
Use the official application button below to start the process:
The link above takes you directly to the Jobberman sign-up / login page for this specific vacancy. Make sure you are on the official Jobberman website before entering any personal information.
Application Checklist
- Updated CV ready (PDF preferred)
- Clear contact phone number and active email
- Educational certificates scanned or photocopied
- Jobberman account created or ready to log in
- Short note prepared about why you want the role
- Checked that you can work in Lagos during 8–5 hours
- Applied early and saved the confirmation message
AlertNaija247 Applicant Tip
For entry-level customer care roles, your attitude and communication skills often matter more than long years of experience. On your CV and during any interview, focus on concrete examples of how you have handled difficult conversations, helped people, or stayed organised under pressure. Even experiences from school, church, family business, or previous short jobs can demonstrate these qualities.
Also, practise a short self-introduction (about 45–60 seconds) that includes your name, highest qualification, any relevant experience, and why you are interested in customer service. Being able to deliver this clearly and confidently can make a strong first impression.
Apply Now
If this Customer Care Representative role at Smart Grace Business Enterprise matches your current situation and career goals, do not delay. Complete your application through the official channel below.
Remember: Never send money or sensitive bank details to anyone claiming to represent the company or Jobberman in connection with this vacancy. If anything feels unusual, pause and verify through official channels.
This AlertNaija247 article is designed to help you understand the opportunity clearly and prepare effectively. The information is based on the verified job details available at the time of publication. Always double-check the application page for any updates before you submit.
We wish you success with your application. Stay professional, stay prepared, and keep applying for roles that match your skills and location.
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